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Refund Policy

All Sales are Final. Please carefully read all product descriptions and notations before placing the order.

We do not accept any returns or exchanges, no exceptions.

 

  • ​The cosmetic products at Melanin Magic are handmade in small batches to ensure quality and consistency. However, due to these production processes and the use of natural ingredients, there may be a slight difference in size, smell, or color.
     

  • ​If the product you received is deemed defective, the item is eligible to be resent if reported within 3 days of the delivery date.
     

  • ​If an item appears to be missing from an order, we will immediately address the mishap by resending that item. Missing items need to be reported within 3 days of the delivery date.
     

  • ​Packages that are returned to the sender (Melanin Magic) will be refunded; shipping charges will not be refunded.
     

  • Once we have received your return, we will process a refund for the returned item.
     

  • Refunds (if applicable)
    Refunds will be to the discretion of the company (melanin magic) handled case wise where the company agrees that a product/item is not to the mutual satisfaction of both customer and company. If your case  is  approved, we will process your refund, and a credit will automatically be applied to your original method of payment. Please note that funds may take a few days to become available depending on your bank and/or credit card company.

     

  • Late or missing refunds (if applicable)
    If you haven’t received a refund yet, first check your bank account again.  Then contact your credit card company, it may take some time before your refund is officially posted.  Next contact your bank. There is often some processing time before a refund is posted.  If you’ve done all of this and you still have not received your refund yet, please contact us at melaninmagic.net@gmail.com.

    SHIPPING

  • Shipping costs are non-refundable. If you receive a refund, the original cost of shipping will be deducted from your refund.
     

  • Depending on where you live, the time it may take for your exchanged product to reach you may vary.
     

  • You should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
     

  • ​To return your product, you should mail your product to: Melanin Magic 148 Atwood Avenue #311, Cranston, RI 02920-4130

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